One of my longest standing clients is Fisher James Discount Office Furniture in Biddeford, Maine. I met Robert Hayward, owner of Fisher James, back in 2006 when we first started doing business together. As I remember, I was hungry for a website client who could take advantage of my unique shopping cart software. Fisher James made a good candidate because they have thousands of individual products which they could easily showcase on their website.
We worked out a fair deal where I could further enhance my software using his website as a sort of sandbox. Bob saved lots of money, and I was able to complete my software.
While working with Bob, I learned a bit about the office furniture business, and even picked up a couple of similar clients as a result of gaining experience in this field.
A couple of years ago, Bob needed some website updates. I just so happened to need a new office chair. The chair that I wanted would have cost me several hundreds of dollars. It was good timing for both of us. We worked out a fair exchange, the website was updated, and I ended up with a great office chair. It's nice to have a connection in the world of office furniture, and Bob has always treated me right.
Because of our friendly relationship, I am always eager to help Bob with whatever small requests he has for me. He doesn't call that often, but when I do hear from him, we spend more time gabbing about our personal lives than the work at hand. Sometimes, I like to drop in on him just to see how he's doing. To me, this is the best kind of customer, because it never feels like work, regardless of what needs to be done.
No comments:
Post a Comment